How Piper works
Start with your facts and website form. Extra services need their own secure setup.
Piper
Example chatDo you cover Willow Glen? My AC quit tonight.
We do — and I can get a tech to you. Is the unit under 10 years old?
About 12. What would a replacement run?
Full system replacements start at $7,400 installed. I have Thursday 8am or 1pm.
Answered
Questions
Booked
Thu 8:00am
Noted
Needs + ZIP
Example morning summary
New chats and booked visits, in one list
01
Add your business facts
Save your services, prices, hours, service area, and common answers.
02
Set clear rules
Tell Piper what she may say and when a person must step in.
03
Check your calendar
Add open meeting times in Piper. Google Calendar needs a separate secure connection.
04
Add the website form
Copy one short code line to your site. Phone and email need extra setup.
05
Review saved work
Piper saves the inquiry, useful details, her reply, and the next step in your inbox.
Her loop on every conversation
Greets
In your brand voice, acknowledging the hour if it's after 5.
Answers
Uses the business facts you saved and avoids guessing when facts are missing.
Handles objections
One card per objection: quotes, price, spouse, incumbent.
Learns the need
Asks one useful question at a time about the need, timing, budget, and area.
Offers a time
Uses open times saved in Piper's calendar.
Summarizes
Saves short notes and the next step in the Piper inbox.
Escalates
High value, angry, legal, or 'get me a human'.